Resolve Stock Market Disputes
in 30 Days — Online
SEBI's Smart ODR (Online Dispute Resolution) portal enables investors to resolve disputes with brokers through conciliation and arbitration — entirely online, without stepping into a courtroom.
What is Scores?
SCORES (SEBI Complaints Redress System) is the official online platform launched by SEBI (Securities and Exchange Board of India) to address complaints from investors in the Indian securities market. It allows aggrieved investors to file complaints directly against:
- Stock brokers and sub-brokers
- Mutual funds and Asset Management Companies (AMCs)
- Depositories, depository participants
- Listed companies
- RTAs (Registrar and Transfer Agents)
- Investment advisors, research analysts, etc.
Once a complaint is filed through SCORES, SEBI mandates a 30-day resolution timeline for the entity to respond.
What is SMART ODR?
SMART ODR (Securities Market Approach for Resolution Through Online Dispute Resolution) is SEBI's latest initiative to promote tech-enabled conciliation and arbitration between investors and market participants, especially when issues are not fully resolved through SCORES or intermediary routes.
File Complaint
Register on smartodr.in and submit your dispute with supporting documents
Conciliation Phase
Neutral conciliator facilitates settlement discussion online
Arbitration(if conciliation fails)
SEBI-empanelled arbitrator reviews case and delivers binding decision
Enforceable Award
Legally binding decision enforceable in civil courts within 30 days
Fast Resolution
Average 30-45 days vs 2+ years in traditional courts
100% Online
No travel, no courtroom — everything handled digitally
SEBI Regulated
Entire process supervised and monitored by SEBI
How We Support You
Our expert legal team provides end-to-end support for SCORES complaints and SMART ODR proceedings
SCORES Complaint Filing
Complete documentation and filing of complaints on SCORES portal with proper evidence and legal grounds.
SCORES Follow-up & Escalation
Regular tracking and follow-up on your complaint status, ensuring timely responses and escalations when needed.
SMART ODR Representation
Professional representation in online conciliation and arbitration proceedings with experienced advocates.
Legal Documentation
Preparation of all required legal documents, replies, and submissions for dispute resolution.
Evidence Compilation
Gathering and organizing all supporting documents, transaction records, and communication evidence.
Settlement Negotiation
Expert negotiation to achieve favorable settlements during conciliation phase.